Get more client calls using a BigCommerce callback widget

BigCommerce provides a robust platform for ecommerce stores, but many merchants lose potential customers because they don’t offer real-time support. When shoppers have last-minute questions, a quick callback could be the deciding factor in completing a purchase.

Wisernotify allows you to embed a Callback widget on your BigCommerce site, helping you capture more leads, reduce cart abandonment, and increase buyer confidence.

Why Add a Callback Widget on BigCommerce?

Here’s why a Callback widget is a great fit for BigCommerce:

Improve Conversions: Wisernotify users report up to 25% more conversions through real-time callbacks.

Answer Questions Instantly: Let customers request a call to resolve doubts and close sales.

Capture Leads: Collect phone numbers for follow-up and abandoned cart recovery.

Increase Trust: Real-time human support builds brand credibility.

Simple Setup: Use BigCommerce’s script manager or theme editor for easy installation.

Great for:

• High-ticket ecommerce products
• Custom or complex product catalogs
• Service-oriented online stores

How to Add Callback Widget on BigCommerce

Let’s walk through how to add a callback widget. It’s simple and easy with WiserNotify.

Step 1: Sign Up

First, sign up for WiserNotify. You’ll get a 7-day free trial and a 14-day money-back guarantee.

We’re confident in our tool because it helps drive more conversions and leads, which directly impact your revenue.

Step 2: Install the Pixel

After signing up, you’ll need to install the WiserNotify pixel on your platform.

This is required to display the callback widget and other widgets or notifications.

Step 3: Add the Callback Widget

Once the pixel is installed:

• Go to the “Notification” section
• Click on “Widget”
• Browse the list of widgets and select “Callback Widget”
• Click “Add” to activate it

 Here’s a video that shows the full setup process:

And that’s just the beginning. WiserNotify is built to help you increase conversions and revenue.

With over 10,000 active users worldwide, our FOMO widgets and social proof notifications bring in more leads and sales.

Watch the full video on how WiserNotify helps grow your leads and revenue:

3 Best Callback Widget Examples

Here are three real-life examples of callback widgets to help you understand how they work.

1. Exit-Intent Callback Prompt 

Sath uses a smart exit-intent callback popup that triggers when a user is about to leave the page. Its simple and clear design, with a bold heading “Before you go!”, gets attention.

The popup offers a direct value: a 10-minute call to evaluate the visitor’s identity security.

Why it works:

• Targets users who are about to bounce
• Provides value (security evaluation)
• Time-based hook (10 minutes)
• Not pushy

2. Sticky Side Button with Slide-In Form

This widget is sticky on the left side of the screen as a “Contact” button. On click, it slides in a form to request a callback. Subtle but always available.

Why it works:

• Non-intrusive design
• Always visible while browsing
• Smooth animation
• Good for service or SaaS websites

3. WhatsApp Call Widget

Instead of a callback form, Artoon uses a floating WhatsApp icon in the bottom left.

Clicking it opens a WhatsApp chat to request a call or continue the conversation.

Why it works:

• Taps into a familiar platform
• Instant connection through mobile
• Good for agencies and service providers
• Reduces friction for visitors who prefer messaging

These examples show how callback widgets can look and work differently depending on your goals and audience.

Whether you want to reduce drop-offs, make it easy to get in touch, or add a WhatsApp touchpoint, there’s a style for every use case.

Callback Widget Tips for BigCommerce

Here are expert strategies to boost your Callback widget performance on BigCommerce:

Add to Key Pages: Place on product, cart, and contact pages.

Consistent Design: Style it to match your BigCommerce storefront theme.

Use Smart Triggers: Activate on exit intent, scroll depth, or time spent.

Mobile-Ready Design: Ensure smooth functionality across all screen sizes.

Strong CTAs: Use action phrases like “Need Help? We’ll Call You” or “Talk to a Specialist.”

Sync with CRM: Feed captured leads into your CRM or email system automatically.

Callback Widget Mistakes to Avoid on BigCommerce

Avoid these common BigCommerce-specific mistakes:

Poor Placement: Don’t block essential elements like the add-to-cart button.

No Mobile Testing: Confirm mobile responsiveness before going live.

Generic Messaging: Tailor your CTAs based on product types or audience.

Slow Response Time: Set up instant notifications for your team to respond.

Skipping Data Analysis: Use Wisernotify analytics to track engagement and improve.

Wrap-Up

Embedding a Callback widget on your BigCommerce store with Wisernotify is a proven way to improve customer experience, capture leads, and increase sales.

Try Wisernotify today and turn your BigCommerce site into a more interactive, conversion-focused platform.

Related guides

Setting up a callback widget on another platform? Here are the related guides:

• Get more client calls using a Leadpages callback widget
• Callback widget on Builderall that gets you more inquiries
• Callback widget on Bynder that gets you more inquiries
• Callback widget on Carrd to get more leads
• Callback widget on ClickFunnels to get more leads