Table of Contents
Blog-image

15 Best Shopify Live Chat Apps for Support and Help Desk

Shopify is a one-stop destination for people who are into the dropshipping business. The website is made with deep integration with both advanced and basic features.

Shopify has live chat support, which helps you navigate through different aspects of the website and your website visitors.

Shopify live chat feature provides real-time support and is an e-commerce feature that presents a live chat function with a customer support process in your online store. Such features enhance customer satisfaction and customer experience.

Customer support tools like chat for Shopify help you connect with eCommerce store owners on your e-commerce platforms. This way, one can handle and communicate with their most valuable customers and resolve customer queries.

These live chat apps help consumers and store owners enhance their Shopify stores.

But with dozens of options on the Shopify website to manage customer conversations, this article presents you with the 15 best Shopify live chat apps in 2023.

Benefits of a live chat app for Shopify

Live chat software provides different benefits like customer satisfaction and automated responses through the options available in the Shopify app store. One can benefit from the options available in these live chat apps.

Some benefits people can receive through these live chat software are listed below.

Minimizing Response Time: To keep hold of one’s website visitors, one has to take benefit of the best customer service chat software available for their website. Hence, with the best live chat apps available over Shopify, one can quickly reduce the response time and engage their potential customers through this live chat solution.

Moreover, according to customer insights, about 42% of customers prefer websites that offer live chat support.

Hence, communicating with your customers according to their needs will immediately help you get hold of your online business with profits.

Conversions of Visitors to Potential Customers: Such free live chat options help online businesses get hold of their customers, which might enhance your sales and help you with customer retention. People can use these features for their e-commerce stores to announce ongoing offers and sales.

Moreover, with such announcements and active responses, online business visitors to Shopify stores come back repeatedly to buy from your e-commerce stores.

Cater Multiple Customers: Handling an online Shopify store comes with great responsibility. There are multiple customers to manage simultaneously and one needs a strong customer support team. A live chat app can improve customer experience and connect with people through refined messages.

With the live chat feature on the Shopify chat app, one can manage multiple customer information without mixing up and answering questions efficiently.

Feedback Experience: Live chat service helps store owners collect information which helps create feedback through customer conversations. One can collect customer data and boost customer satisfaction with a live chat widget installed through the Shopify live chat app store.

With such benefits involved with the Shopify live chat apps, one can receive different customer data and encourage customers to return to their online Shopify stores to purchase repeatedly.

Essential Live Chat Features for Shopify Stores

The live chat app has a few essential critical features to work efficiently. One should opt for some mandatory features through these live chat apps to be implemented into their Shopify store.

Some of such essential live chat features for the Shopify store are mentioned in the article below.

Automated responses: Predefined answers quickly respond to your multiple stores and customers. One can choose selective keywords to generate these quick responses and save time from any fuss.

Reminders: People tend to ignore the live chat widget and reminders nudge people to get quick responses.

However, these are produced as gentle reminders so one is not annoyed by the pop-ups. Moreover, with such reminders, one does not forget to continue the conversation and receives proper information without fail.

Image & Links Support: To provide a personalized customer experience, one can provide image and link support to people to gain quick access to their desired product or information. This feature saves people time and effort and forbids unnecessary conversation history with relevant information.

With the best live chat app, one would be able to receive appropriate features and benefits that can be implemented in their stores with live chat capabilities and increase Shopify sales of their stores.

List of top 15 Live chat apps for Shopify

1. Tidio: Live Chat & Chatbots

Image

If customer satisfaction is your Shopify app store’s main priority, opting for the Tidio live chat should be best. This would help boost Shopify conversion rates by handling store visitors in real-time.

Unlike most live chat apps, Tidio offers dynamic, vital features and benefits to opting in through your Shopify app store. Moreover, since it allows customization, one can add or drop the features according to the needs of their Shopify store.

Features

Talking about the features of the Tidio live chat app, one can receive several benefits for their website visitors and increase Shopify sales.

Some of the features offered to store owners are mentioned below.

  • Modern chat widget designs can suit the different demands of website owners and visitors
  • Has the ability to set up in a short time of 30 seconds
  • Chatbots can remain active for 24/7 support and customers can stay in touch anytime they want or need.
  • Option to connect with the customers through the use of third-party apps like Messenger
  • Monitoring the performance of your website with detailed analytics
  • Customer retention and reduction of cart abandonment through the Abandonment Cart Bot
  • Availability of multilingual support for live chat

Apart from the mentioned features, store owners can use this live chat software to creatively design their Shopify live chat app according to the demands of their consumers with the support of benefits like merging live chat and marketing automation.

Moreover, Tidio Live Chat can connect with email marketing apps GetResponse, Zendesk, Google Analytics, and Mailchimp with just a few clicks.

Pricing

People can opt for the basic features with the free plan through the free live chat options present on the chat apps for Shopify, but for the advanced ones, the price might come to $49 per month, depending on the key features you opt for.

2. Facebook Messenger Live Chat by Omega

Image

Facebook Messenger Live chat by Omega comes as chat for Shopify, which serves as a small bubble hovering over your website that customers might find attractive and annoying and works as a discount app. Website owners can install this live chat app can be installed and run through just
one click.

This live chat solution mainly works as an upsell app that runs smoothly to enhance sales through your website by providing the needed support to your consumers.

Features

There are only a few features of this Shopify chat app but people can benefit easily. Some of the critical features of this Shopify live chat app are mentioned below.

  • Increasing sales through the auto campaign and widgets
  • Ability to update the order status of customers through the use of Facebook Messenger
  • Notifying website visitors and cart abandoners of the offers going on and providing a reminder to revive their abandoned cart with a potential purchase through your store
  • Attractive popups with discount information running currently across the website while visitors enter the website of your store

Apart from such sales-based features, one can benefit from other features like setting up your working schedule and a list of store subscribers with in-depth analytics support.

Pricing

There are free key features available through this Shopify live chat app, while people can also opt for different features apart from free key features, which might come for a price of $4.99 per month.

3. tawk.to Live Chat

Image

Tawk.to is one of the best live chat apps available for people with a free forever plan, which both beginners and advanced Shopify store owners can use. It is a safe and secure communication channel between the owners and the consumers.

It has a deep integration system that handles all the customer information along with helping in different aspects like transactions and compatibility with browsers like Chrome, Facebook page, Zalo, etc. Such aspects of this live chat for Shopify stores can increase interactions with customers interested in purchasing from your website.

Features

Since the app has free vital features and a free plan, one can take up many benefits by adequately using the benefits provided through this Shopify live chat app. Some of the most interactive features are provided below.

  • Easy to install and comes with a free plan
  • The presence of emojis to make correct interactions with expressions
  • Ability to monitor visitors daily with detailed analytics and reports
  • One can save unlimited conversation histories with consumers
  • Responsive in different browsers
  • Capable to work on different devices like Android and iOS
  • Transferring files to the live chat widget

Pricing

One does not need to worry about the price and plans to benefit from this live chat for Shopify since it comes with a free plan and one can implement the features according to the needs of their website.

WiserNotify CTA Image
Accelerate Shopify Growth with Social Proof

Add notifications that convert visitors into customers.

4. Live Chat with Help Desk (by LiveChat)

Image

Among the best Shopify live chat apps, Help Desk by LiveChat comes as one of the most powerful ticketing system software, which allows you to support tickets across multiple channels like emails, contact forms, and customer messages through different channels.

Moreover, with the ticketing system provided through this app in the Shopify app store, one can use easy-to-use cooperation tools with intuitive automation. The features presented through this app can help you enhance the work of your customer support team and respond to consumers more efficiently.

Features

Some of the best key features this help center live chat app provides are mentioned below.

  • Connecting messages through different platforms over one single place for your support team to work efficiently
  • Support tickets can be filtered on a priority basis. One can provide status, the priority of the message, and descriptive tags that can depict your progress.
  • Option to opt the working of this live chat app through the option of mobile apps
  • Availability of Pre-made templates that speed up the working power and provide more productivity
  • Canned responses allow you to complete the conversation with just a few clicks.

Pricing

One can opt for the free trial for first-time users or buy their application, which starts at $29 per month.

5. Zendesk Chat

Image

If you are a website owner looking for interactive live chat that helps build relationships with your customers, then opting for the Zendesk Chat by Zendesk is one of the best options available for the team of your customer support agents.

This chat for Shopify can store all the necessary customer information like customer data and billing or shipping addresses, which helps you eliminate going to different agents for each customer history and increases efficiency.

Features

  • Chat with customers as and when needed according to the situation
  • Increases sales and enhances revenues
  • The operator’s performance is tracked through detailed reports and analytics
  • Allows sharing of different GIFs, product documents, and pictures through one single live chat platform
  • Availability of chat ratings which might provide honest feedback towards the working of your live chat apps
  • One can also allot different roles and tasks that different operators have to carry out

Pricing

With all the basic features, this Shopify live chat has a price and planning, which starts from $49 per month, and people can opt for the features according to their needs.

6. LiveAgent

Image

LiveAgent is another one of the Shopify live chat apps that provides users with a multi-channel toolset with more than 130 features and 200 integrations to incorporate into your website.

It has been working in the industry as the fastest implementation software and comes across as the best help desk software. LiveAgent comes as a support team without one having to take up unnecessary steps, which provides direct support to customer experience.

Features

There are several benefits of this live chat that people can get used to. Some of the best features which are available are given below.

  • It helps in increasing revenue since it provides the fastest and most active chat widget
  • Connect with customers for emergency phone calls with better resolutions directly through the call centers
  • One can have unlimited call recordings and agent availability management
  • The ticketing system runs smoothly since it collaborates with different channels and brings information to one place
  • Can accommodate social media integrations such that customers can connect back with your service

Pricing

Apart from the free plan, people can opt for the service for this Shopify live chat starting at $9 per agent. Unlike other live chat apps, this Shopify live chat app comes with pricing based on the number of agents rather than pricing depending on the time basis.

7. WhatsApp Chat: Live Chat by PxApps

Image

This WhatsApp Chat option has a quick setup and caters to customers’ needs quickly. One can receive the latest themes of live chats to integrate into their online business to attract customers.

Features

Some interactive features available through the WhatsApp Chat for Shopify are provided below, which can be opted for by store owners as and when required.

  • Pre-configured CTA buttons
  • Different templates for messaging
  • Personalize according to the needs of your store
  • Installed in one click and no need for coding to support the app

Pricing

Talking about the price and plans, one can opt for their free forever plan with defined features or get their unlimited plan for $2,95 per month.

8. Gorgias

Image

Gorgias chat is a one-stop platform for different resolutions like customer support experience, optimizing the team’s performance, and increasing sales simultaneously. One can consider connecting with the customers in real-time.

Business owners can launch different campaigns through the support of Gorgias Chat, ultimately leading to building customer connections.

Moreover, one can launch such campaigns depending on the page the visitor is upon and generate a targeted message to enhance your consumer base.

Features

Gorgias Chat is one of the most interactive live chat options for Shopify e-commerce stores to incorporate and use for customers. Some features that can be accessed through their app are mentioned below.

  • Omnichannel support
  • Allows saving of conversation histories with different customers
  • Availability of pre-defined templates for quick responses
  • Chat invitation triggers are available to pop up on certain selected pages

Pricing

With such defined features and benefits, the Gorgias Chat option for Shopify stores comes at $50 per month.

9. Jivo Chat

Image

If you are a business owner looking for methods to interact with its customers, Jivochat Lives Chat might resolve your need.

Their app is an omnichannel and one-stop platform that can connect with customers through live chat, phone, and email.

Jivo Chat can connect with different CRMs, which can make a follow-up with the live chats made on your platform. Such capabilities of a live chat platform can make you connect with potential customers easily.

Features

One can have different benefits when noticing the different features of Jivochat live chat. Some of such benefits are listed below in the article.

  • One can track different website visitors and try to connect with them
  • Faster response time with automated or canned responses
  • Allowance to transfer chats to different available agents
  • Support to connect with a Facebook page and connects through Messenger as well

Pricing

Considering the features available to business owners through Jivo Chat, one can receive all these accessibilities for $19 monthly.

10. Shopify Inbox

Image

Shopify Inbox is a live chat software that comes through the company of Shopify itself—their chatting software claims to turn browsers or window shoppers into actual customers.

One can easily manage different aspects of their store, like conversations with customers, the creation of automated responses, and different insights to the customers coming to your store to buy.

Features

A few features can be accessed through the platform Shopify Inbox. Some of such features are mentioned below.

  • One can receive insights into what the customer might be interested in buying while you interact with them through your live chat system
  • This live chat system allows the sending of discount codes to customers who try interacting through the live chat system, which in turn makes them a loyal customer

Some other features include quick replies to potential customers and providing immediate order status to customers looking for knowledge regarding their packages.

Pricing

The essential cost of integrating the Shopify inbox into your stores might come to $18.26 per month. One can upgrade the plans and pricing according to their use further in the future, which might change its price.

11. Richpanel

Image

Richpanel is a customer support helpdesk with a live chat option too. It works as a platform to streamline the process scattered over different platforms and collaborate all the information through customers in one single place.

The three pain points Richpanel live chat integrates into its working are an omnichannel helpdesk and ticketing system, self-service of e-commerce stores and modern messaging and live chat solutions.

Features

Some features that make this app an exciting software to work with are mentioned below in the article.

  • Managing a vast customer base with one inbox
  • Allowance to integrate different other software like WooCommerce
  • Eliminates repetitive contacts by managing a rich database
  • Availability of power tools to resolve customer issues immediately
  • Provides in-depth analytics along with KPIs to manage the working of your store

Pricing

The app costs about $100 per month but has no restrictions on adding agents or devices.

12. eDesk: Live Chat & AI Helpdesk

Image

As the name suggests, the eDesk app comes with live chat support and the ability to work as an eDesk. It allows owners to bring out real-time customer engagement offers and helps bring out a positive shopping experience through the live chat option.

Store owners can personalize the working and aesthetics of this live chat platform according to the needs of their website and the wishes of their customers. Moreover, people can keep track of consumer conversations and bring out the desired experience.

Features

Below are some of the best features people can opt for through this live chat solution.

  • Availability of chat templates along with snippets that provide quick responses
  • To enhance customer involvement, there are trigger popups that grab the attention of customers
  • It comes with a built-in autoresponder, which provides the resolution of queries faster
  • Induced notification for important chats

Pricing

With several features and a solid customer support team for Shopify store owners, the app comes for $59 per month.

13. Facebook Chat Box by Autoketing

Image

The company of Autoketing powered the Facebook Chat Box, which works as a live chat box that communicates with users through Facebook Messenger. This live chat solution comes as a method to integrate several different features while connecting with an audience throughout the world.

It takes only a few minutes to set up correctly and provides a vast customer base since people worldwide widely use Facebook Messenger. In such a way, one can drive massive sales and profits while building close relationships with customers and owners.

Features

With the dynamic nature of Facebook Chat Box by Autoketing, one can expect it to come with detailed features as well. Some of the best features available for store owners to opt from are listed below.

  • Connection with a vast customer base from different locations
  • Supports customer experience at any point of the day
  • Automatic setup and comes with a completely responsive display

Pricing

With different features available through this platform, one would be glad to know that their plans with different features are free of cost and people can opt for them as and when wanted.

14. Formilla Live Chat

Image

Formilla is a one-stop platform that integrates live chats, sms marketing app, and emails with in-app messaging. Moreover, if you are a beginner, you should opt for this live chat since their website has an intuitive design that is compatible with every user.

People can avail of free and premium features to your Shopify store along with a live chat extension that allows the sharing of different media files like email messaging. Moreover, this live chat app can enhance sales and customer satisfaction.

Features

Formilla has several benefits and features that store owners can use while building customer links. Some of the features available for use are provided below in the article.

  • One can support the helping bots to deliver the correct information to customers around the clock
  • Formilla allows you to customize different aspects of the Shopify live chat apps, such as aspects like chat button, pre-chat forms, and widgets
  • People can also get support through features like the availability of file sharing, email messaging, and desktop notifications
  • Allows connecting with international customers and supports the use of different languages
  • Pushing of notification whenever a customer has made an inquiry or dropped a message

Pricing

With the key features available on the Formilla app, the price and plans come to $17.49 monthly. However, first-time users can opt for their 14-day free plan trial before purchasing their live chat platform.

Which is the best live chat Shopify App?

With different options available for business owners to integrate live chat features on their websites, we have made your work easier by providing you with the best possible live chat options present throughout the internet.

One can quickly analyze the needs of their business and can incorporate these options to help their business grow and enhance every step of the way.

FAQ's

There are several options for Shopify chat, some of these options might not put a burden on your pocket but would provide only a limited number of feature while other apps might come for a price and would provide you with different benefits through their platform.

By the integration of the above-mentioned applications, one would be able to connect with customers through the feature of live chat.

There are several options for implementing the best chatbot for Shopify. Although, one can give read the article above and can find the best chatbot for their website with different features that one might want to opt for on their online store.

One simply has to buy a live chat software available on the Shopify stores through which people would be able to create chatbots according to the needs of their website. The above-mentioned apps have the features to incorporate a chatbot into your website.

Krunal Vaghasiya
Krunal Vaghasiya
Krunal Vaghasiya is a marketing tech expert who boosts e-commerce conversion rates with automated social proof and FOMO strategies. He loves to keep posting insightful posts on online marketing software, marketing automations, and improving conversion rates.
Wisernotify

Skip Doubts

Build trust instantly.

Rate
Social Media icon