Shopify is a one-stop destination for people who are into the dropshipping business.
The website is made with deep integration with both advanced and basic features.
Shopify has live chat support, which helps you navigate through different aspects of the website and your website visitors.
Shopify live chat feature provides real-time support and is an e-commerce feature that presents a live chat function with a customer support process in your online store.
Such features enhance customer satisfaction and customer experience.
Customer support tools like chat for Shopify help you connect with eCommerce store owners on your e-commerce platforms.
This way, one can handle and communicate with their most valuable customers and resolve customer queries.
These live chat apps help consumers and store owners enhance their Shopify stores.
However, with dozens of options on the Shopify website to manage customer conversations, this article presents the 15 best Shopify live chat apps in 2024.
Benefits of a live chat app for Shopify
Live chat software provides different benefits, such as customer satisfaction and automated responses, through the options available in the Shopify app store.
One can benefit from the options available in these live chat apps.
Some benefits people can receive through these live chat software are listed below.
Minimizing Response Time: To keep hold of one’s website visitors, one has to take benefit of the best customer service chat software available for their website.
Hence, with the best live chat apps available over Shopify, one can quickly reduce the response time and engage their potential customers through this live chat solution.
Moreover, according to customer insights, about 42% of customers prefer websites that offer live chat support.
Hence, communicating with your customers according to their needs will immediately help you get hold of your online business with profits.
Conversions of Visitors to Potential Customers: Such free live chat options help online businesses get hold of their customers, which might enhance your sales and help you with customer retention.
People can use these features for their e-commerce stores to announce ongoing offers and sales.
Moreover, with such announcements and active responses, online business visitors to Shopify stores come back repeatedly to buy from your e-commerce stores.
Cater Multiple Customers: Handling an online Shopify store comes with great responsibility.
There are multiple customers to manage simultaneously, and one needs a strong customer support team.
A live chat app can improve customer experience and connect with people through refined messages.
With the live chat feature on the Shopify chat app, one can manage multiple customer information without mixing up and answering questions efficiently.
Feedback Experience: Live chat service helps store owners collect information, which helps create feedback through customer conversations.
One can collect customer data and boost customer satisfaction with a live chat widget installed through the Shopify live chat app store.
With such benefits involved with the Shopify live chat apps, one can receive different customer data and encourage customers to return to their online Shopify stores to purchase repeatedly.
Essential Live Chat Features for Shopify Stores
The live chat app has a few essential critical features to work efficiently.
One should opt for some mandatory features through these live chat apps to be implemented into their Shopify store.
Some of such essential live chat features for the Shopify store are mentioned in the article below.
Automated responses: Predefined answers quickly respond to your multiple stores and customers.
One can choose selective keywords to generate these quick responses and save time from any fuss.
Reminders: People tend to ignore the live chat widget and reminders nudge people to get quick responses.
However, these are produced as gentle reminders so one is not annoyed by the pop-ups.
Moreover, with such reminders, one does not forget to continue the conversation and receives proper information without fail.
Image & Links Support: To provide a personalized customer experience, one can provide image and link support to people to gain quick access to their desired product or information.
This feature saves people time and effort and forbids unnecessary conversation history with relevant information.
With the best live chat app, one would be able to receive appropriate features and benefits that can be implemented in their stores with live chat capabilities and increase Shopify sales of their stores.
List of top 15 Live chat apps for Shopify
1. Tidio: Live Chat & Chatbots
If customer satisfaction is your Shopify app store’s main priority, opting for the Tidio live chat should be the best.
This would help boost Shopify conversion rates by handling store visitors in real-time.
Unlike most live chat apps, Tidio offers dynamic, vital features and benefits to opting in through your Shopify app store.
Moreover, since it allows customization, one can add or drop the features according to the needs of their Shopify store.
Features
Talking about the features of the Tidio live chat app, one can receive several benefits for website visitors and increase Shopify sales.
Some of the features offered to store owners are mentioned below.
- Offers modern chat widget designs for diverse needs.
- Quick setup in just 30 seconds.
- 24/7 support with chatbots for constant customer engagement.
- Integrates with third-party apps like Messenger.
- Monitors website performance with analytics.
- Features Abandonment Cart Bot for customer retention.
- Provides multilingual live chat support.
Apart from the mentioned features, store owners can use this live chat software to creatively design their Shopify live chat app according to the demands of their consumers with the support of benefits like merging live chat and marketing automation.
Moreover, Tidio Live Chat can connect with email marketing apps GetResponse, Zendesk, Google Analytics, and Mailchimp with just a few clicks.
Pricing
People can opt for the basic features with the free plan through the free live chat options present on the chat apps for Shopify, but for the advanced ones, the price might come to $49 per month, depending on the key features you opt for.
2. Facebook Messenger Live Chat by Omega
Facebook Messenger Live chat by Omega comes as chat for Shopify, which serves as a small bubble hovering over your website that customers might find attractive and annoying and works as a discount app.
Website owners can install this live chat app can be installed and run through just one click.
This live chat solution mainly works as an upsell app that runs smoothly to enhance sales through your website by providing the needed support to your consumers.
Features
There are only a few features of this Shopify chat app, but people can benefit easily.
Some of the critical features of this Shopify live chat app are mentioned below.
- Boost sales with auto campaigns and widgets.
- Update customer order status via Facebook Messenger.
- Notify visitors and cart abandoners of current offers to recover lost sales.
- Engage visitors with attractive discount popups upon entering your store’s website.
Apart from such sales-based features, one can benefit from features like setting up your working schedule and a list of store subscribers with in-depth analytics support.
Pricing
There are free key features available through this Shopify live chat app, while people can also opt for different features apart from free key features, which might come for a price of $4.99 per month.
3. tawk.to Live Chat
Tawk.to is one of the best live chat apps available for people with a free forever plan, which both beginners and advanced Shopify store owners can use.
It is a safe and secure communication channel between the owners and the consumers.
It has a deep integration system that handles all the customer information along with helping in different aspects like transactions and compatibility with browsers like Chrome, Facebook page, Zalo, etc.
Such aspects of this live chat for Shopify stores can increase interactions with customers interested in purchasing from your website.
Features
Since the app has free vital features and a free plan, one can take up many benefits by adequately using the benefits provided through this Shopify live chat app.
Some of the most interactive features are provided below.
- Easy installation with a free plan.
- Use emojis for expressive interactions.
- Monitor visitors with detailed analytics.
- Unlimited conversation history storage.
- Cross-browser responsive.
- Works on Android and iOS devices.
- Supports file transfers in live chat.
Pricing
One does not need to worry about the price and plans to benefit from this live chat for Shopify since it comes with a free plan and one can implement the features according to the needs of their website.
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4. Live Chat with Help Desk (by LiveChat)
Among the best Shopify live chat apps, Help Desk by LiveChat comes as one of the most powerful ticketing system software, which allows you to support tickets across multiple channels like emails, contact forms, and customer messages through different channels.
Moreover, with the ticketing system provided through this app in the Shopify app store, one can use easy-to-use cooperation tools with intuitive automation.
The features presented through this app can help you enhance the work of your customer support team and respond to consumers more efficiently.
Features
Some of the best key features this help center live chat app provides are mentioned below.
- Centralize messaging from various platforms in one place for efficient support team collaboration.
- Filter support tickets by priority, status, and tags to track progress.
- Mobile app access for on-the-go management.
- Pre-made templates and canned responses for quicker, more productive conversations.
Pricing
One can opt for the free trial for first-time users or buy their application, which starts at $29 per month.
5. Zendesk Chat
If you are a website owner looking for interactive live chat that helps build relationships with your customers, then opting for the Zendesk Chat by Zendesk is one of the best options available for the team of your customer support agents.
This chat for Shopify can store all the necessary customer information like customer data and billing or shipping addresses, which helps you eliminate going to different agents for each customer history and increases efficiency.
Features
- Chat with customers in real-time as needed, boosting sales and revenue.
- Track operator performance with reports and analytics.
- Share GIFs, documents, and pictures through a single platform.
- Gather honest feedback with chat ratings.
- Assign specific roles and tasks to operators.
Pricing
With all the basic features, this Shopify live chat has a price and planning, which starts from $49 per month, and people can opt for the features according to their needs.
6. LiveAgent
LiveAgent is another one of the Shopify live chat apps that provides users with a multi-channel toolset with more than 130 features and 200 integrations to incorporate into your website.
It has been working in the industry as the fastest implementation software and comes across as the best help desk software.
LiveAgent comes as a support team without one having to take unnecessary steps, which provides direct support to customer experience.
Features
There are several benefits of this live chat that people can get used to. Some of the best features which are available are given below.
- Boosts revenue with a fast, active chat widget.
- Enables direct customer connections via call centers for urgent resolutions.
- Offers unlimited call recordings and manages agent availability.
- Streamlines ticketing by consolidating information from multiple channels.
- Supports social media integrations for seamless customer re-engagement.
Pricing
Apart from the free plan, people can opt for the service for this Shopify live chat starting at $9 per agent.
Unlike other live chat apps, this Shopify live chat app comes with pricing based on the number of agents rather than pricing depending on the time basis.
7. WhatsApp Chat: Live Chat by PxApps
This WhatsApp Chat option has a quick setup and caters to customers’ needs quickly.
One can receive the latest themes of live chats to integrate into their online business to attract customers.
Features
Some interactive features available through the WhatsApp Chat for Shopify are provided below, which can be opted for by store owners as and when required.
- Pre-configured CTA buttons
- Different templates for messaging
- Personalize according to the needs of your store
- Installed in one click and no need for coding to support the app
Pricing
Talking about the price and plans, one can opt for their free forever plan with defined features or get their unlimited plan for $2,95 per month.
8. Gorgias
Gorgias chat is a one-stop platform for different resolutions like customer support experience, optimizing the team’s performance, and increasing sales simultaneously.
One can consider connecting with the customers in real-time.
Business owners can launch different campaigns through the support of Gorgias Chat, ultimately leading to building customer connections.
Moreover, one can launch such campaigns depending on the page the visitor is upon and generate a targeted message to enhance your consumer base.
Features
Gorgias Chat is one of the most interactive live chat options for Shopify e-commerce stores to incorporate and use for customers.
Some features that can be accessed through their app are mentioned below.
- Omnichannel support
- Allows saving of conversation histories with different customers
- Availability of pre-defined templates for quick responses
- Chat invitation triggers are available to pop up on certain selected pages
Pricing
With such defined features and benefits, the Gorgias Chat option for Shopify stores comes at $50 per month.
9. Jivo Chat
If you are a business owner looking for methods to interact with its customers, Jivochat Lives Chat might resolve your need.
Their app is an omnichannel and one-stop platform that can connect with customers through live chat, phone, and email.
Jivo Chat can connect with different CRMs, which can make a follow-up with the live chats made on your platform.
Such capabilities of a live chat platform can make you connect with potential customers easily.
Features
One can have different benefits when noticing the different features of Jivochat live chat.
Some of such benefits are listed below in the article.
- Track website visitors for engagement.
- Offer quicker replies with automated responses.
- Enable chat transfers to available agents.
- Integrate with Facebook for Messenger connectivity.
Pricing
Considering the features available to business owners through Jivo Chat, one can receive all these accessibilities for $19 monthly.
10. Shopify Inbox
Shopify Inbox is a live chat software that comes through the company of Shopify itself—their chatting software claims to turn browsers or window shoppers into actual customers.
One can easily manage different aspects of their store, like conversations with customers, the creation of automated responses, and different insights to the customers coming to your store to buy.
Features
A few features can be accessed through the platform Shopify Inbox. Some of such features are mentioned below.
- Gain customer interest insights during live chat interactions.
- Send discount codes to engage and build loyalty among live chat users.
Some other features include quick replies to potential customers and providing immediate order status to customers looking for knowledge regarding their packages.
Pricing
The essential cost of integrating the Shopify inbox into your stores might come to $18.26 per month.
One can upgrade the plans and pricing according to their use further in the future, which might change its price.
11. Richpanel
Richpanel is a customer support helpdesk with a live chat option, too.
It works as a platform to streamline the process scattered over different platforms and collaborate all the information through customers in one single place.
The three pain points Richpanel live chat integrates into its working are an omnichannel helpdesk and ticketing system, self-service of e-commerce stores, and modern messaging and live chat solutions.
Features
Some features that make this app an exciting software to work with are mentioned below in the article.
- Manage a large customer base from a single inbox.
- Integrates with software like WooCommerce.
- Prevents repetitive contacts with a rich database.
- Features power tools for instant issue resolution.
- Offers detailed analytics and KPIs for store management.
Pricing
The app costs about $100 per month but has no restrictions on adding agents or devices.
12. eDesk: Live Chat & AI Helpdesk
As the name suggests, the eDesk app comes with live chat support and the ability to work as an eDesk.
It allows owners to bring out real-time customer engagement offers and helps bring out a positive shopping experience through the live chat option.
Store owners can personalize the working and aesthetics of this live chat platform according to the needs of their website and the wishes of their customers.
Moreover, people can keep track of consumer conversations and bring out the desired experience.
Features
Below are some of the best features people can opt for through this live chat solution.
- Features chat templates and snippets for quick responses.
- Uses trigger popups to boost customer engagement.
- Includes a built-in autoresponder for rapid query resolution.
- Offers notifications for important chats.
Pricing
With several features and a solid customer support team for Shopify store owners, the app comes for $59 per month.
13. Facebook Chat Box by Autoketing
The company Autoketing powered the Facebook Chat Box, which works as a live chat box that communicates with users through Facebook Messenger.
This live chat solution comes as a method to integrate several different features while connecting with an audience throughout the world.
It takes only a few minutes to set up correctly and provides a vast customer base since people worldwide widely use Facebook Messenger.
In such a way, one can drive massive sales and profits while building close relationships with customers and owners.
Features
With the dynamic nature of Facebook Chat Box by Autoketing, one can expect it to come with detailed features as well.
Some of the best features available for store owners to opt from are listed below.
- Connection with a vast customer base from different locations
- Supports customer experience at any point of the day
- Automatic setup and comes with a completely responsive display
Pricing
With different features available through this platform, one would be glad to know that their plans with different features are free of cost and people can opt for them as and when wanted.
14. Formilla Live Chat
Formilla is a one-stop platform that integrates live chats, an SMS marketing app, and emails with in-app messaging.
Moreover, if you are a beginner, you should opt for this live chat since their website has an intuitive design that is compatible with every user.
People can avail of free and premium features to your Shopify store along with a live chat extension that allows the sharing of different media files like email messaging.
Moreover, this live chat app can enhance sales and customer satisfaction.
Features
Formilla has several benefits and features that store owners can use while building customer links.
Some of the features available for use are provided below in the article.
- Support bots provide 24/7 customer assistance.
- Formilla enables customization of Shopify live chat features like buttons, forms, and widgets.
- Offers file sharing, email messaging, and desktop notifications.
- Connects with international customers in multiple languages.
- Sends notifications for customer inquiries and messages.
Pricing
With the key features available on the Formilla app, the price and plans come to $17.49 monthly. However, first-time users can opt for their 14-day free plan trial before purchasing their live chat platform.
Which is the best live chat Shopify App?
With different options available for business owners to integrate live chat features on their websites, we have made your work easier by providing you with the best possible live chat options present throughout the internet.
One can quickly analyze the needs of their business and can incorporate these options to help their business grow and enhance every step of the way.
