Broadly’s $249/month plan and extra setup fees are too costly for many small and growing businesses.
Users also report delays in review alerts, making it hard to respond to customer feedback quickly.
Inconsistent notifications and high pricing can hurt customer trust and limit your ability to grow.
That’s why more businesses will switch to affordable Broadly alternatives in 2025, which offer real-time alerts, more control, and better value.
This guide covers seven of the best options.
Why Consider Alternatives to Broadly?
Many businesses are looking for alternatives due to several recurring issues.
1. High Cost with Limited Flexibility
Broadly starts at $249/month for the Standard plan and goes up to $449/month with a $350 setup fee.
These costs add up quickly for small to medium-sized businesses, especially those with multiple locations, and it’s not a viable option for budget-conscious businesses.
2. Delayed Review Notifications
Timely responses to reviews are key to a positive online reputation.
However, some users have reported delays in getting notifications of new reviews, so they can’t respond to customer feedback in a timely manner.
3. Contract Issues and Customer Support Problems
Several users have complained about Broadly’s contract terms, citing difficulty canceling services and unexpected charges.
There have also been reports of poor customer support, which can be frustrating for businesses looking for reliable help.
4. Limited Customization and Integration Issues
Broadly has many features, but some users find the platform lacking customization options, especially for review forms and display widgets.
Integration with other tools and platforms has also been a problem, with users reporting issues syncing data across systems.
5. Not Enough Automation Features
Broadly has automated review requests, but users have noted a lack of advanced automation features like appointment reminders or follow-up emails.
This can hinder businesses looking to streamline their customer engagement process.
Now let’s review each tool, ranked by its features, customer support, pricing, and AI capabilities.
1. Wiserreview
Broadly is mainly known for helping local businesses collect reviews and engage customers through text and email.
But if you want more control over how reviews are collected, displayed, and used to boost conversions, WiserReviews is a better fit.
Unlike Broadly, which focuses more on review gathering and customer messaging, WiserReviews gives you complete control over your review flow, from collection to beautiful on-site display.
What WiserReviews Offers That Broadly Doesn’t:
Collect text, photo, and video reviews — not just star ratings
Build custom review forms with logic, branding, and calls to action
Moderate and tag reviews using AI to save time
Auto-sync reviews from Google, Facebook, Trustpilot, and more
Display reviews in beutifull widgets: sliders, badges, carousels, walls
Easily embed on Shopify, Wix, WordPress, WooCommerce, and others
Track review performance and see how reviews impact conversions
With WiserReviews, you get powerful automation and complete design control, something Broadly lacks.
It’s ideal for growing businesses that want to turn reviews into trust signals rather than just collect them.
Rating: ⭐ 4.9/5
Pricing: Free plan available, Paid plans start at $9/month
Take Full Control of Your Reviews
Collect, manage, and showcase photo, video, and text reviews across your site, without Broadly’s high cost or complexity.
2. Wisernotify
Broadly helps you collect customer reviews, but it doesn’t do much to display them in a way that boosts conversions.
That’s where WiserNotify comes in.
WiserNotify turns your existing reviews, sales, and user activity into real-time social proof popups that create urgency and build instant trust on your website, without asking customers for anything new.
What WiserNotify Offers That Broadly Doesn’t:
Live review popups and recent activity notifications
FOMO tools like countdown timers, stock alerts, and “X people viewed this” messages
Targeted display based on visitor behavior, traffic source, device, or location
Pulls reviews from Google, Facebook, and other platforms you already use
Works with 250+ platforms including Shopify, Wix, Webflow, WordPress, WooCommerce
Fully customizable widget design, no dev help needed
Increases trust and drives conversions across key pages (pricing, checkout, signup)
Broadly focuses on collection and basic customer communication.
But if you already have good reviews and want to show them in action, WiserNotify helps you convert more visitors at the decision stage.
Rating: ⭐ 4.8/5
Pricing: Starts at $16/month
Boost Conversion Instantly
Add Social Proof & Urgency to your website
3. Yext
Yext is a powerful alternative to Broadly, specializing in Google review management, business listings, and local SEO optimization.
It helps businesses maintain accurate online information while monitoring and responding to customer reviews across multiple platforms.
Main Features:
Automated Google review requests & responses
AI-powered sentiment analysis & review insights
Multi-location review tracking & management
Google My Business (GMB) integration & updates
Local SEO tools for better search visibility
Rating: ⭐ 4.5/5
Pricing: Custom pricing based on business needs.
Also See: 13 Best Yext Alternatives to Manage Reviews & Reputation
4. Grade.us
Grade.us is a powerful review management platform designed for agencies, enterprises, and multi-location businesses.
It offers automated review requests, white-label branding, and in-depth analytics, making it a top alternative to Broadly for businesses looking to streamline Google review collection and reputation management.
Main Features:
Automated Google review requests via email & SMS
White-label solutions for agencies and resellers
Multi-location review monitoring and analytics
Customizable review widgets for websites
AI-powered sentiment analysis for better insights
Rating: ⭐ 4.5/5
Pricing: Starts at $110/month.
Continue Reading: 9 Greatest Grade.us Alternatives & Competitors
5. ReviewInc
ReviewInc is a powerful online reputation management platform designed to help businesses efficiently collect, monitor, and manage Google reviews.
It offers multi-platform review tracking, real-time alerts, and customizable review request campaigns, making it an excellent alternative to Broadly for businesses looking to enhance their online reputation.
Main Features:
Automated review requests via email & SMS
Multi-platform review tracking
AI-powered sentiment analysis
Real-time review alerts
Google My Business integration
Rating: ⭐ 4.5/5
Pricing: Starts at $39/month
Check Out: Top 10 ReviewInc Competitors to Improve Online Ratings
6. SOCi
SOCi is a powerful multi-location reputation management platform designed to help businesses collect, monitor, and respond to Google reviews at scale.
It offers AI-powered insights, automated review requests, and a centralized dashboard, making it a great choice for franchises, agencies, and multi-location businesses.
Main Features:
AI-powered review sentiment analysis
Automated Google review requests via email & SMS
Multi-location review tracking and response tools
Google Business Profile (GMB) integration for listings
Custom reporting & competitor benchmarking
Rating: ⭐ 4.6/5
Pricing: Custom pricing based on business needs.
Learn More: 12 Best SOCi Alternatives & Competitors
7. Superchat
Superchat is a powerful communication and reputation management tool that helps businesses collect Google reviews, engage with customers, and manage messages from multiple platforms in one place.
It’s an excellent Broadly alternative for businesses looking to boost reviews and streamline customer interactions through a centralized inbox.
Main Features:
Automated Google review requests via SMS & email.
Unified inbox for Google, WhatsApp, and Facebook messages.
AI-powered response suggestions for quick replies.
Real-time review monitoring & instant alerts.
Customizable review request templates.
Rating: ⭐ 4.7/5
Pricing: Start at $93/month.
How to Choose the Best Broadly Alternative
Choosing the right alternative broadly depends on what you’re trying to improve.
If your goal is review collection and control
Look for a tool to collect photo, video, and text reviews, customize the review form, and manage everything in one place.
WiserReviews is ideal; it gives you full control from collection to display, with flexible automation and branded forms.
If your goal is to build trust and drive action with existing reviews
Choose a tool that helps you show your reviews as real-time proof while someone is browsing your site.
WiserNotify is perfect here; it displays your reviews through popups, FOMO widgets, and counters that create urgency and boost conversions.
Some businesses even use both:
WiserReviews to collect and manage reviews
WiserNotify to turn those reviews into trust-building popups on-site
Begin by determining your top priority, evaluating collection or conversion, and selecting the tool that best suits your business.
Conclusion
Broadly offers solid review collection and messaging features, but its steep pricing, delayed alerts, and limited customization make it less ideal for growing businesses.
As more brands look for affordable, flexible, and faster tools, alternatives like WiserReviews and WiserNotify are gaining traction.
WiserReviews gives full control over how you collect, manage, and display reviews, text, photos, or videos, all at a much lower cost.
WiserNotify helps you turn those reviews into real-time social proof that builds trust and drives action right on your website.
The right alternative depends on your goal, whether you want to gather better feedback or convert more visitors using the reviews you already have.
Choose the one that supports your growth without the extra cost or complexity.
