8 Best AskNicely Alternatives for NPS Surveys (2026)

AskNicely doesn’t publish its prices, and that’s the main reason people look for alternatives. Every plan is a custom quote, and extras like single sign-on cost more on top.

If you want transparent pricing, SurveySparrow and Typeform start under $30 a month, Retently is built for NPS from day one, and Qualtrics is the direct home for former Delighted users.

Below is what AskNicely costs, how eight alternatives compare, and which one fits your team.

How Much Does AskNicely Cost?

AskNicely uses custom pricing, so you need a sales call to get a number. Its pricing page lists single sign-on as a $1,500-a-year add-on, and larger plans come with extra onboarding support.

In practice, AskNicely is priced for mid-size and enterprise service teams. If you need a published price or a monthly plan you can cancel, one of the tools below is a better fit.

AskNicely Alternatives Compared

Tool	Starting price	Free trial	Best for
SurveySparrow	$19/mo billed yearly	Yes	Conversational NPS and CSAT surveys
Retently	$99/mo	14 days	Dedicated NPS programs
Qualtrics	Custom quote	Demo	Former Delighted users and large teams
Medallia	Custom quote	Demo	Enterprise customer experience
Typeform	$28/mo billed yearly (100 responses)	Yes	Branded, interactive surveys
Nicereply	$59/mo billed yearly ($79 monthly)	Yes	Support team CSAT and NPS
Birdeye	Custom quote	Demo	Multi-location businesses
SurveyMonkey	$30 per user/mo on team plans	Yes	General surveys with NPS templates

Why Do Teams Switch from AskNicely?

• No published pricing. Every plan needs a quote, which slows down small teams that want to start today.
• Built mainly for NPS. Teams that also want CSAT, product surveys, or long-form research end up adding another tool.
• Limited survey design. Custom question types and branching are more flexible elsewhere.
• Add-on costs. Features like single sign-on are priced on top of the base plan.

8 Best AskNicely Alternatives (2026)

1. SurveySparrow

SurveySparrow runs NPS, CSAT, and CES surveys in a chat-style format that feels more like a conversation than a form. It covers most of what AskNicely does at a published price.

Where it beats AskNicely

• Published monthly and yearly plans.
• Chat-style surveys that work well on mobile.
• Recurring NPS surveys and closed-loop follow-up.

Where it falls short: Advanced automation and integrations sit on the higher tiers.

2. Retently

Retently is built around NPS, with ecommerce and SaaS plans that plug into the tools those teams already use.

Where it beats AskNicely

• Clear plans with a 14-day free trial.
• Ready-made NPS, CSAT, and CES campaigns.
• Integrations with Shopify, HubSpot, Intercom, and more.

Where it falls short: The entry plan is pricier than general survey tools.

3. Qualtrics

Qualtrics owns Delighted, which is no longer available, and now points those customers to its own customer experience platform. It’s the natural move for former Delighted users and larger teams.

Where it beats AskNicely

• Deep analytics and text analysis on survey answers.
• NPS, CSAT, and full customer journey research in one platform.
• Enterprise security and support.

Where it falls short: Pricing is quote-only and built for bigger budgets.

4. Medallia

Medallia is an enterprise experience platform that collects feedback across surveys, calls, chat, and reviews.

Where it beats AskNicely

• Feedback from many channels in one place.
• AI analysis of open-text answers.
• Built for large, multi-team programs.

Where it falls short: It’s more platform than most small and mid-size teams need.

5. Typeform

Typeform turns surveys into one-question-at-a-time forms that people enjoy filling in. It has NPS templates and works well when design and completion rates matter.

Where it beats AskNicely

• Clean, branded survey design.
• Conditional logic for follow-up questions.
• Integrations with most CRMs and spreadsheets.

Where it falls short: Plans are metered by responses, so high-volume NPS gets expensive.

6. Nicereply

Nicereply focuses on support teams. It adds CSAT, NPS, and CES ratings to help desk emails and tickets.

Where it beats AskNicely

• One-click ratings inside support emails.
• Deep links with Zendesk, Freshdesk, Gorgias, and Help Scout.
• Agent-level satisfaction reports.

Where it falls short: It’s built for support feedback rather than company-wide NPS.

7. Birdeye

Birdeye combines surveys with reviews, messaging, and listings for multi-location businesses.

Where it beats AskNicely

• Surveys and online reviews in one dashboard.
• Location-level reporting.
• Messaging tools for follow-up.

Where it falls short: Quote-only pricing, and more features than an NPS-only team needs.

8. SurveyMonkey

SurveyMonkey is a general survey tool with built-in NPS templates and benchmarks. It’s a familiar choice when NPS is one of many surveys you run.

Where it beats AskNicely

• Ready-made NPS templates and benchmarks.
• Strong analysis and export options.
• Easy for anyone on the team to use.

Where it falls short: Team plans are priced per user, which adds up for larger groups.

Pair Your NPS Tool With Public Reviews

NPS tells you how customers feel. Public reviews show that feeling to new buyers.

WiserReview sends review requests after each order and displays the reviews on your site, so your happiest NPS promoters can also become public proof. These online review statistics show why that matters for sales.

Our list of the best product review software compares review tools in more detail.

Common Mistakes When Switching

• Losing your NPS history. Export past scores and comments before you cancel, so you can keep tracking trends.
• Changing the question. Keep the same NPS wording and scale, or your new scores won’t compare with the old ones.
• Skipping integrations. Check the new tool connects to your CRM or help desk before you switch.
• Forgetting follow-up. Closing the loop with detractors matters more than the tool you pick.

How to Pick the Right AskNicely Alternative

• Transparent pricing on a budget: SurveySparrow or Typeform.
• A dedicated NPS program: Retently.
• Former Delighted users or large teams: Qualtrics.
• Enterprise, multi-channel feedback: Medallia.
• Support team satisfaction: Nicereply.
• Multi-location businesses: Birdeye.
• Many kinds of surveys: SurveyMonkey.

For more on why customer experience drives growth, see our customer experience statistics.

Wrap Up

AskNicely works well for teams that want a guided NPS program and don’t mind a custom quote. If you’d rather see a price up front or need more than NPS, there’s a strong option for every budget.

Start with a free trial, keep your NPS question the same, and move your history over before you switch.