ReviewXpo is a good tool for collecting and showing reviews on your store.
It offers features like automation and photo or video reviews. But many users say the support isn’t great.
Some had to wait days for replies, and a few were even told to uninstall the app when they asked for help.
If something goes wrong and you can’t get quick support, it can affect your store.
Reviews build trust — and when they stop working, you lose sales.
For small businesses, this can be even more frustrating, especially if help is only available on higher plans.
That’s why many people start looking for other tools.
There are better options out there that give you the same key features, but with support that’s faster and more reliable.
In this list, you’ll find 8 ReviewXpo alternatives that are easier to use and come with better service.
Let’s get started!
Why Consider Alternatives to ReviewXpo?
Here are the most common challenges that lead users to look for better options:
1. Limited Design Customization
Customers today expect branded, polished review sections that match the site. But ReviewXpo offers very few customization options.
According to a Baymard Institute study, 64% of users say poor design and layout impact their trust in a product review.
Without control over fonts, layout, or visual hierarchy, your reviews may look out of place — and reduce credibility.
2. Limited Integrations Outside Shopify
ReviewXpo is built only for Shopify.
That creates a problem if you run a store on WooCommerce, Wix, Magento, or custom platforms.
Over 31% of eCommerce stores use non-Shopify platforms. If your stack changes or expands, you’re forced to switch tools.
3. Slow Customer Support
Many users report long wait times and delayed issue resolutions.
In today’s fast-paced store setups, 67% of customers say fast support response is a top priority (HubSpot, 2024).
Delays in getting review forms fixed or widgets working can directly impact trust and conversions.
4. No Real-Time Social Proof
ReviewXpo focuses only on static product reviews. But real-time signals like “5 people bought this in the last hour” or “Sarah just left a 5-star review” create urgency.
According to WiserNotify’s internal data, FOMO-based notifications can increase conversions by up to 17%.
Without live updates, you miss that urgency boost that drives faster decisions.
5. No Support for Video Reviews
Modern buyers don’t just read—they watch.
A report by Wyzowl (2025) found that 95% of people say video helps them better understand a product, and 78% have been convinced to buy software or a product by watching a video.
ReviewXpo doesn’t support video reviews at all, which limits the kind of trust you can build through face-to-face experiences.
Now let’s get into one by one to each tool ranked based on their features, human customer support, price and AI features.
1. Wiserreview
If you’re looking for more control, automation, and flexibility, WiserReviews stands out as the top choice.
It solves nearly every pain point users face with ReviewXpo — and adds features most review tools still lack.
What WiserReviews Offers That ReviewXpo Doesn’t
Full Design Control Without Coding: WiserReviews gives you complete freedom to customize the layout, color, and look of your review widgets to match your brand — even without a developer. ReviewXpo limits customization to preset styles, which can feel rigid for modern D2C brands.
Supports Text, Photo and Video Reviews: While ReviewXpo only handles text reviews, WiserReviews lets you collect and showcase video and photo reviews, helping build stronger trust. show that video reviews increase conversions by up to 35%.
Easy Review Collection via Forms and Links: With WiserReviews, you can share review forms through email, WhatsApp, or direct links, not just post-purchase flows. This helps businesses like service providers or digital product sellers collect reviews without relying on traditional order-based logic.
Tag-Based Review Display Control: WiserReviews lets you tag reviews and show them by funnel stage, feature, or product type — helping you show the right review in the right place. ReviewXpo lacks this level of display logic, making personalization harder.
Multi-Platform Compatibility: Unlike ReviewXpo, which is Shopify-only, WiserReviews works smoothly with Wix, WooCommerce, Squarespace, Magento, and other custom sites. This means you don’t need to switch review tools just because you change platforms.
Built-In Moderation & Auto-Approval Workflow: You can approve, reject, or edit reviews before they go live. You can even automate it. ReviewXpo doesn’t give that level of control, which can risk publishing low-quality or spammy reviews.
Faster, Human Customer Support: WiserReviews offers live chat support with actual humans (not just ticket systems). Most issues are solved within 2–4 hours, while ReviewXpo users often report delays of 24–48 hours or more.
Works for Products and Service-Based Businesses: WiserReviews is built to work for both product-based eCommerce and service-led businesses like salons, coaches, consultants, and marketplaces — where reviews don’t always follow a traditional product structure.
Pricing: Free plan available, Pro plan starts at $9/month
Rating: 4.8/5
Collect Better Reviews, Your Way
Get full control over how you collect, manage, and show reviews—without limits.
2. Wisernotify
If your goal is to increase conversions by building trust and nudging visitors to act faster, WiserNotify is a better pick than ReviewXpo.
While ReviewXpo focuses only on static review widgets, WiserNotify goes several steps further by turning your customer activity into real-time social proof and FOMO notifications that push visitors to take action before they bounce.
What You Get with WiserNotify (That ReviewXpo Doesn’t Offer)
Real-Time Proof That Boosts Trust Instantly: Show recent reviews as live notifications. When visitors see others rating your product or leaving reviews in real time, it builds instant confidence. ReviewXpo can only display static reviews on your page.
Create FOMO That Drives Quick Decisions: Add urgency with countdown timers, limited-time offer banners, and visitor counters. These tools help reduce hesitation and increase on-site conversions—something ReviewXpo doesn’t provide.
More Than Just Reviews: WiserNotify also supports notifications for purchases, signups, demo bookings, and more. You can build a full trust loop, not just review proof.
Complete Display Control: Target notifications by country, device type, referral source, or even page scroll depth. You can personalize the experience without touching code.
Works Smoothly Across Platforms: Whether you’re using Shopify, WooCommerce, Wix, or landing pages, WiserNotify is easy to install and works without breaking your layout.
Pricing: Starts at $16/month
Rating: 4.7/5
Boost Conversion Instantly
Add Social Proof & Urgency to your website
3. Judge.me
Judge.me is a fast, lightweight product review app for Shopify and WooCommerce users.
It’s known for offering great customer support and unlimited review requests even on its free plan.
It helps eCommerce stores collect and display reviews with photos, videos, and Q&A sections.
Main Features:
Unlimited review requests
Photo and video reviews
Review widgets and rich snippets
Google Shopping and SEO support
Q&A, coupons, and email templates
Pricing: Free plan available; Paid plan at $15/month
Rating: 4.9/5
4. Loox
Loox is a popular Shopify-exclusive review app focused on visual storytelling.
It helps you collect customer photo and video reviews and display them in eye-catching galleries.
Loox’s strong design and automation features make it a go-to for DTC brands.
Main Features:
Photo and video review collection
Beautiful grid and carousel layouts
Automatic review request emails
Referral and upsell widgets
Google Shopping syndication
Pricing: Starts at $9.99/month
Rating: 4.9/5
5. Yotpo
Yotpo is an all-in-one eCommerce marketing platform with a powerful review engine.
It supports enterprise-level features including SMS marketing, loyalty programs, and UGC.
It’s great for large brands needing more than just reviews.
Main Features:
Collect reviews, ratings, Q&A, and photos
Integrates with SMS, loyalty, and subscriptions
Google and Facebook review syndication
AI-powered sentiment analysis
Multi-language and multi-store support
Pricing: Free plan available; Paid plans start at $15/month
Rating: 4.6/5
6. Stamped.io
Stamped.io is a strong alternative that works well for both Shopify and headless eCommerce setups.
It helps brands collect reviews, NPS, ratings, photos, and videos—along with tools for loyalty and referral programs.
Main Features:
Product reviews, star ratings, and UGC
Email & SMS review requests
Rich snippets and SEO tools
Loyalty and referral features
API access for custom integrations
Pricing: Starts at $23/month
Rating: 4.7/5
7. Okendo
Okendo is a high-performance review platform built specifically for scaling DTC brands.
It offers deep customer insights and powerful integrations with tools like Klaviyo and Gorgias.
Known for its quick, responsive support.
Main Features:
Detailed product and customer reviews
Attributes and custom questions
Loyalty and review incentives
Seamless Klaviyo integration
Fast, responsive support team
Pricing: Starts at $19/month
Rating: 4.9/5
8. Fera.ai
Fera.ai is a review app that focuses on automation, beautiful display widgets, and trust-building features.
It helps you collect photo, video, and text reviews while offering smart incentives to increase review submissions.
What makes Fera stand out is its clean design, customizable review layouts, and easy setup with automation built-in.
Main Features:
Photo, video, and text review collection
Beautiful, fully customizable display widgets
Auto-scheduled review requests
Incentives like discounts and loyalty points
Google Rich Snippets and SEO boost
Pricing: Free plan available; Paid plans start at $9/month
Rating: 4.9/5
How to Choose the Best ReviewXpo Alternative for Your Needs
Before picking any tool, it helps to get clear on what you actually need from a review platform.
Not all businesses have the same priorities—some focus on collecting detailed customer feedback, while others want to show social proof to increase conversions.
Start by asking:
Do you want to collect reviews automatically or manually?
Are photo and video reviews important for your products?
Do you need to showcase reviews in specific ways—like carousels, product pages, or popups?
Are you trying to build trust or urgency to boost sales?
Would you prefer a tool that’s easy to connect with your store or CRM?
If your goal is to collect and manage reviews across different formats—text, video, photo—and have control over how they appear on your site, then a tool like WiserReviews might be what you need.
if your focus is more on building trust quickly through real-time popups like “John just purchased a product,” “5-star rated,” or “3 people are viewing this,” then a notification-based tool like WiserNotify fits better.
Both tools support different goals. It really comes down to whether you’re more focused on gathering feedback or increasing conversions through live signals.
Take a moment to list your top needs. Once that’s clear, the right choice usually stands out on its own.
Conclusion
Getting reviews on your store is important, but it only works if the tool you’re using is reliable and easy to manage.
If you’re stuck waiting for support or can’t customize things the way you want, it quickly becomes a problem—especially when reviews stop showing or look out of place.
That’s why many store owners move on from tools like ReviewXpo.
There are better options now that offer the same features, work on more platforms, and come with support you can count on.
Pick the tool that fits your goal. The right one should save you time and help you grow without extra stress.
