Customer feedback plays a vital role in shaping a business’s success. Tools like Zonka Feedback help companies gather insights through surveys, NPS tracking, and customer experience analytics. However, if you’re looking for more customization, integrations, or cost-effective options, you might be considering Zonka Feedback alternatives.
In this guide, we explore 10 top Zonka Feedback alternatives that offer powerful survey features, real-time analytics, and seamless integrations to help businesses improve customer experience and make data-driven decisions. Let’s dive in!
Why Look for Zonka Feedback Alternatives?
Zonka Feedback is a popular tool for collecting customer feedback and measuring satisfaction, but it may not be the best fit for every business. Whether you’re looking for more advanced features, better pricing, or seamless integrations, exploring Zonka Feedback alternatives can help you find the right solution for your needs. Here’s why you might consider switching:
➲ Limited Customization Options
- While Zonka Feedback offers decent customization, some businesses require more flexibility in designing surveys, branding, and response logic. Alternative tools provide deeper personalization to match your brand identity.
➲ Pricing Concerns
- Zonka Feedback’s pricing may not be the most competitive, especially for businesses on a budget. If you need a more cost-effective solution with similar or better features, exploring alternatives can help you save without compromising functionality.
➲ Lack of Advanced Analytics & Reporting
- If you need in-depth customer insights with AI-driven analytics, sentiment analysis, or predictive feedback scoring, Zonka Feedback might fall short. Many alternatives offer advanced reporting dashboards with real-time insights to drive action.
➲ Better Integration Needs
- Your business likely relies on multiple tools—CRMs, email automation, or customer support platforms. If Zonka Feedback’s integrations feel limited or don’t work well with your existing tech stack, switching to a more compatible alternative can improve efficiency.
➲ Scalability & Enterprise Features
- For growing businesses and enterprises, survey automation, multi-location feedback management, and API flexibility become crucial. Some Zonka Feedback alternatives offer better scalability to accommodate your evolving needs.
➲ User Experience & Ease of Use
- If you or your team find Zonka Feedback’s interface challenging to navigate, switching to a tool with a more intuitive dashboard and smoother survey creation process can save time and effort.
➲ Better Response Collection Methods
- Different industries require different feedback collection strategies—whether through SMS, chatbots, video testimonials, or offline surveys. If Zonka Feedback doesn’t support your preferred method, alternatives can provide a better fit.
➲ More Robust Customer Support
- If you’ve faced delays in getting help from Zonka Feedback’s support team, you might want a solution with faster response times, dedicated account managers, or better self-help resources.
12 Best Zonka Feedback Alternatives to Collect & Showcase Customer Testimonials
1. Qualtrics
Qualtrics is a comprehensive customer experience (CX) platform that provides advanced analytics, AI-powered insights, and highly customizable surveys to help businesses track customer sentiment.
Top Features:
- AI-driven customer sentiment analysis
- Multi-channel survey distribution (email, web, SMS, app)
- Predictive analytics for customer behavior
- Seamless integration with CRM and marketing tools
Best For: Enterprises and large businesses looking for deep customer insights and predictive analytics.
2. Wiserreview
Wiserreview is a review and testimonial collection tool designed to help businesses boost trust, credibility, and conversions by showcasing customer feedback. It enables eCommerce stores, SaaS companies, and service providers to collect, manage, and display reviews effectively.
Top Features
- Automated Review Collection – Gather customer reviews through email, SMS, and website pop-ups.
- Multi-Source Review Aggregation – Import and display reviews from platforms like Google, Facebook, and Trustpilot.
- Customizable Review Widgets – Showcase testimonials withbeautifully designed, high-converting review widgets.
- Photo & Video Reviews – Allow customers to submit visual reviews to increase authenticity and engagement.
- Social Proof Integration – Combine reviews with WiserNotify’s social proof notifications for maximum impact.
- SEO-Optimized Review Displays – Improve search rankings by embedding rich snippets.
- Moderation & Review Management – Approve, filter, and respond to reviews from a single dashboard.
- Integration with Major Platforms – Supports Shopify, WooCommerce, Wix, BigCommerce, and other eCommerce platforms.
Why Use Wiserreview?
WiserReview helps you build trust, boost conversions, and save time by automating review collection and showcasing verified testimonials. By eliminating doubts and reinforcing credibility, it turns hesitant visitors into buyers. Plus, it seamlessly integrates with social proof, amplifying real customer experiences to drive more sales effortlessly.
3. ResellerRatings
ResellerRatings is a popular customer review and survey platform that helps businesses gather authentic customer feedback to enhance brand trust and credibility.
Top Features:
- Verified customer reviews to build brand reputation
- Customizable post-purchase surveys
- AI-driven sentiment analysis for insights
- Integration with Google Shopping, Facebook, and Zendesk
Best For: E-commerce businesses and retailers seeking to improve customer trust and boost sales through authentic reviews and feedback.
Also See: 11 Best ResellerRatings Alternatives for 2025
4. Typeform
Typeform provides a modern, user-friendly survey experience with an intuitive interface that boosts engagement and response rates.
Top Features:
- Conversational, interactive survey design
- Built-in logic to personalize responses
- Custom branding and design customization
- Seamless integration with HubSpot, Zapier, and Mailchimp
Best For: Businesses that want highly engaging, interactive surveys to improve response rates.
5. Medallia
Medallia is a leading experience management tool designed to help companies analyze customer and employee feedback in real-time.
Top Features:
- AI-driven text and sentiment analysis
- Multi-channel feedback collection (email, SMS, chat, etc.)
- Real-time alerts for customer feedback trends
- Industry-specific feedback solutions
Best For: Enterprises and customer-focused brands needing AI-powered analytics.
6. NiceReply
Nicereply is designed for customer support teams, providing easy-to-use CSAT, CES, and NPS surveys.
Top Features:
- One-click feedback collection in emails
- CSAT, CES, and NPS tracking
- Detailed reporting with performance trends
- Integrates with Zendesk, Intercom, and Help Scout
Best For: Customer service teams looking to track support performance effectively.
7. GetFeedback
GetFeedback is a CX survey platform built for Salesforce users, offering deep customer journey insights and automation.
Top Features:
- Drag-and-drop survey builder
- Survey automation based on customer journey triggers
- Native Salesforce integration
- AI-driven insights for feedback trends
Best For: Salesforce users and marketing teams wanting integrated survey solutions.
8. Alchemer (Formerly SurveyGizmo)
Alchemer is a highly customizable survey tool that provides advanced survey logic, workflow automation, and integrations.
Top Features:
- Fully customizable survey workflows
- Advanced branching logic and question customization
- API integrations for automation
- GDPR and HIPAA compliance options
Best For: Businesses needing advanced customization for feedback collection.
9. Delighted
Delighted is a simple yet effective feedback tool designed for companies that want fast NPS, CSAT, and CES tracking.
Top Features:
- Automated surveys via email, SMS, and web
- Pre-built templates for NPS, CSAT, and CES
- AI-driven sentiment analysis
- Integration with Slack, Shopify, and Zendesk
Best For: Businesses looking for an easy-to-use, lightweight feedback solution.
10. Retently
Retently is designed specifically for Net Promoter Score (NPS) tracking, offering powerful automation and AI analytics.
Top Features:
- Automated NPS surveys for ongoing feedback
- Segment-based feedback targeting
- AI-powered analytics and sentiment tracking
- Seamless integration with HubSpot, Salesforce, and Zapier
Best For: Businesses focused on improving NPS scores through automation.
11. Survicate
Survicate specializes in website and in-app surveys, making it ideal for businesses that want on-site customer feedback collection.
Top Features:
- Embedded surveys for websites & mobile apps
- Real-time customer insights and heatmaps
- Behavior-based survey triggers
- Integrations with Google Analytics, HubSpot, and Intercom
Best For: SaaS companies and eCommerce businesses wanting on-site feedback tools.
Conclusion
Choosing the right Zonka Feedback alternative depends on your business needs—whether it’s advanced analytics, better integrations, more flexible pricing, or an improved user experience. While Zonka Feedback is a solid tool, many alternatives offer better customization, deeper insights, and seamless multi-channel feedback collection to enhance customer experience management.
