Running an online store on Shopify? You might be missing sales because customers can’t get instant answers to their questions. Whether it’s about shipping, product details, or bulk orders, delays in communication can lead to abandoned carts.
That’s where a Callback widget becomes essential. It allows shoppers to request a call, helping you close more deals in real time. With Wisernotify, embedding a Callback widget on Shopify is easy—and it can significantly improve your conversion rates.
Why Add a Callback Widget on Shopify?
Adding a Callback widget to your Shopify store provides several key benefits:
Reduce Cart Abandonment: Provide real-time answers that keep customers on the path to purchase.
Boost Conversions: Wisernotify users see up to 25% increase in sales through instant callbacks.
Enhance Customer Experience: Offer personalized support during high-stakes purchase decisions.
Build Trust: Customers are more likely to buy when they know they can talk to a real person.
Collect Leads: Even if the sale doesn’t happen immediately, you gain a phone number for follow-up.
Use cases:
- High-ticket item sellers offering consultations
- Niche product stores requiring product explanations
- Stores handling B2B or custom orders
How to Add Callback Widget on Shopify
Let’s walk through how to add a callback widget. It’s simple and easy with WiserNotify.
Step 1: Sign Up
First, sign up for WiserNotify. You’ll get a 7-day free trial and a 14-day money-back guarantee.
We’re confident in our tool because it helps drive more conversions and leads, which directly impact your revenue.
Step 2: Install the Pixel
After signing up, you’ll need to install the WiserNotify pixel on your platform.
This is required to display the callback widget and other widgets or notifications.
Step 3: Add the Callback Widget
Once the pixel is installed:
- Go to the “Notification” section
- Click on “Widget”
- Browse the list of widgets and select “Callback Widget”
- Click “Add” to activate it
Here’s a video that shows the full setup process:
And that’s just the beginning. WiserNotify is built to help you increase conversions and revenue.
With over 10,000 active users worldwide, our FOMO widgets and social proof notifications bring in more leads and sales.
Watch the full video on how WiserNotify helps grow your leads and revenue:
3 Best Callback Widget Examples
Here are three real-life examples of callback widgets to help you understand how they work.
1. Exit-Intent Callback Prompt
Sath uses a smart exit-intent callback popup that triggers when a user is about to leave the page. Its simple and clear design, with a bold heading “Before you go!”, gets attention.
The popup offers a direct value: a 10-minute call to evaluate the visitor’s identity security.
Why it works:
- Targets users who are about to bounce
- Provides value (security evaluation)
- Time-based hook (10 minutes)
- Not pushy
2. Sticky Side Button with Slide-In Form
This widget is sticky on the left side of the screen as a “Contact” button. On click, it slides in a form to request a callback. Subtle but always available.
Why it works:
- Non-intrusive design
- Always visible while browsing
- Smooth animation
- Good for service or SaaS websites
3. WhatsApp Call Widget
Instead of a callback form, Artoon uses a floating WhatsApp icon in the bottom left.
Clicking it opens a WhatsApp chat to request a call or continue the conversation.
Why it works:
- Taps into a familiar platform
- Instant connection through mobile
- Good for agencies and service providers
- Reduces friction for visitors who prefer messaging
These examples show how callback widgets can look and work differently depending on your goals and audience.
Whether you want to reduce drop-offs, make it easy to get in touch, or add a WhatsApp touchpoint, there’s a style for every use case.
Callback Widget Tips for Shopify
Maximize your Shopify Callback widget with these actionable strategies:
Placement on Key Pages: Install on product pages, cart, or checkout for maximum impact.
Style to Match Your Store: Customize the widget’s colors and text to blend with your Shopify theme.
Mobile Optimization: Ensure it works well across all devices since many Shopify shoppers use mobile.
Behavioral Triggers: Use triggers like exit intent or time-on-page to display the widget contextually.
Engaging CTAs: Use text like “Need Help Before You Buy?” or “Talk to a Product Expert.”
Integrate With CRM: Route leads automatically into your sales or support systems.
Callback Widget Mistakes to Avoid on Shopify
Avoid these Shopify-specific errors for best results:
Overlapping With Other Widgets: Shopify apps often compete for space. Test placement carefully.
Generic Messaging: Customize the CTA to reflect the product or category.
Mobile Glitches: Always test responsiveness before going live.
Delayed Callbacks: Fast response is crucial. Set internal alerts to follow up promptly.
Ignoring Analytics: Track widget performance to optimize placement and timing.
Wrap-Up
A Callback widget can dramatically improve engagement and conversions for your Shopify store. Wisernotify makes it easy to install and start offering instant support to your customers.
Try Wisernotify today and turn more visitors into happy customers with a Callback widget that meets them at the moment of decision.
