In today’s competitive business landscape, customer communication and engagement are critical for success. Tools like Weave have become popular for businesses that need an all-in-one communication platform for calls, texts, payments, and appointment reminders.
However, while Weave is a great solution, it’s not the only option. Many businesses look for Weave alternatives that offer better pricing, more features, or industry-specific solutions. Whether you’re a healthcare provider, small business, or service-based company, having the right communication platform can streamline operations and improve customer satisfaction.
If you’re looking for an alternative to Weave, we’ve compiled the 10 best tools to help you manage calls, texts, scheduling, and payments all in one place.
Why Look for Weave Alternatives?
Weave is a well-known communication and patient engagement platform, especially popular among healthcare, dental, and optometry practices. While it offers a suite of tools like VoIP phone systems, text messaging, and appointment reminders, it may not be the perfect fit for everyone. If you’re considering alternatives, here are some key reasons why you might want to explore other options:
➲ High Pricing for Small Practices
- Weave’s pricing can be steep, especially for small businesses or solo practitioners. Many alternatives offer similar features at a more budget-friendly rate, making them a better choice for cost-conscious users.
➲ Limited Customization Options
- While Weave provides essential communication tools, some businesses find its customization options limited. If you need more flexibility in call routing, automated workflows, or branding, an alternative might be a better fit.
➲ Integration Challenges
- Weave integrates with many practice management systems, but not all. If your business relies on specific software that Weave doesn’t support, you may need an alternative that offers broader or more seamless integrations.
➲ Reliability & Performance Issues
- Some users report occasional call quality issues, system downtime, or slow response times. If reliability is a top priority, switching to a platform with a stronger uptime guarantee and better VoIP performance might be necessary.
➲ Scalability Concerns
- Weave works well for small and mid-sized practices, but as your business grows, you may need more advanced features like AI-driven automation, multi-location support, or enhanced reporting tools—features that some alternatives offer.
➲ Customer Support Challenges
- While Weave has a support team, some users have experienced delays in response times. If you need fast, 24/7 customer support, an alternative with a more responsive service team could be a better option.
➲ Need for More Advanced Features
- If you’re looking for advanced marketing automation, analytics, or AI-powered communication tools, Weave may not provide everything you need. Some alternatives offer more sophisticated features that help improve customer engagement and business efficiency.
10 Best Weave Alternatives for Business Communication & Customer Engagement
We’ve selected these alternatives based on pricing, features, and usability across various industries.
1. NexHealth
NexHealth is designed for medical and dental offices, providing HIPAA-compliant communication, online scheduling, and patient engagement tools.
Key Features:
- Automated appointment reminders via text and email.
- HIPAA-compliant messaging for patient communication.
- Seamless integration with EHR/EMR systems.
Best for: Doctors, dentists, and healthcare professionals needing a secure, patient-friendly platform.
2. Wiserreview
Wiserreview is a review and testimonial collection tool designed to help businesses boost trust, credibility, and conversions by showcasing customer feedback. It enables eCommerce stores, SaaS companies, and service providers to collect, manage, and display reviews effectively.
Top Features
- Automated Review Collection – Gather customer reviews through email, SMS, and website pop-ups.
- Multi-Source Review Aggregation – Import and display reviews from platforms like Google, Facebook, and Trustpilot.
- Customizable Review Widgets – Showcase testimonials withbeautifully designed, high-converting review widgets.
- Photo & Video Reviews – Allow customers to submit visual reviews to increase authenticity and engagement.
- Social Proof Integration – Combine reviews with WiserNotify’s social proof notifications for maximum impact.
- SEO-Optimized Review Displays – Improve search rankings by embedding rich snippets.
- Moderation & Review Management – Approve, filter, and respond to reviews from a single dashboard.
- Integration with Major Platforms – Supports Shopify, WooCommerce, Wix, BigCommerce, and other eCommerce platforms.
Why Use Wiserreview?
WiserReview helps you build trust, boost conversions, and save time by automating review collection and showcasing verified testimonials. By eliminating doubts and reinforcing credibility, it turns hesitant visitors into buyers. Plus, it seamlessly integrates with social proof, amplifying real customer experiences to drive more sales effortlessly.
3. Podium
Podium is a powerful customer communication platform that helps businesses engage with customers via SMS, webchat, and social messaging.
Key Features:
- AI-powered messaging automation for faster responses.
- Collects and manages online reviews from Google & Facebook.
- Integrated payment processing for quick transactions.
Best for: Local businesses, service providers, and franchises needing multi-channel communication.
4. Solutionreach
Solutionreach helps healthcare providers automate patient communication, including appointment reminders and follow-ups.
Key Features:
- Customizable text & email reminders for appointments.
- Two-way messaging for easy patient interaction.
- Reputation management tools for collecting patient reviews.
Best for: Medical and dental offices that want automated patient communication.
5. RingCentral
RingCentral is a leading VoIP and unified communications platform for businesses needing phone, video, and messaging in one system.
Key Features:
- Cloud-based VoIP phone system with mobile access.
- Integrated video conferencing & team messaging.
- AI-powered call analytics & insights.
Best for: Businesses needing a scalable VoIP solution with advanced call management features.
6. Skedulo
Skedulo is designed for businesses that rely on mobile workforces, offering intelligent scheduling and communication tools.
Key Features:
- AI-powered appointment scheduling for mobile teams.
- Integrated SMS & mobile alerts for customers and employees.
- Real-time workforce tracking & job management.
Best for: Home service providers, field technicians, and mobile teams.
7. GoReminders
GoReminders is a straightforward appointment scheduling tool with automated SMS & email reminders.
Key Features:
- Easy-to-use appointment booking system.
- Customizable reminder messages for text & email.
- Integration with Google Calendar & Outlook.
Best for: Small businesses, consultants, and freelancers who need hassle-free scheduling.
8. CallRail
CallRail is ideal for businesses that rely on phone leads and want to track call performance, customer interactions, and conversions.
Key Features:
- Call tracking & analytics to measure marketing ROI.
- AI-powered call transcription for improved insights.
- Integrates with CRM & marketing automation tools.
Best for: Marketing teams, agencies, and sales-driven businesses.
9. Thryv
Thryv combines customer relationship management (CRM), scheduling, and communication tools in one platform.
Key Features:
- All-in-one CRM with appointment booking.
- Text messaging & automated email marketing.
- Online payments & invoicing integration.
Best for: Small businesses needing an all-in-one customer engagement solution.
10. Textline
Textline is a business texting platform that allows teams to manage customer conversations efficiently.
Key Features:
- Shared inbox for team-based messaging.
- Automated SMS campaigns & bulk messaging.
- CRM & helpdesk integrations for customer support.
Best for: Customer support teams and businesses that rely on text messaging.
11. Zipwhip
Zipwhip provides business texting solutions, allowing companies to send and receive text messages from their existing phone numbers.
Key Features:
- Text-enable existing landlines & VoIP numbers.
- Scheduled messages & auto-replies.
- CRM & marketing platform integrations.
Best for: Businesses that want to integrate SMS into their customer communication strategy.
Conclusion
Finding the right communication and customer engagement tool is essential for streamlining workflows, improving client interactions, and growing your business. While Weave is a popular option, it may not always meet every business’s needs in terms of pricing, customization, integrations, or scalability.
